Job Description

Position: Senior Customer Relations Officer
Location: Hong Kong
Job Ref. No.: HK-CP-SCRO-HKL


  • Manage the VIP Lounge in LANDMARK, and supervise and support the team to provide excellent customer services to tenants and VIP customers
  • Answer VIP customers’ enquiries and handle complaints in a professional manner
  • Train and coach individual team members, monitor the team’s daily operations to ensure its efficiency and effectiveness
  • Regular analysis of competitors and the customer landscape to ensure the competitiveness of the VIP program


  • Higher Diploma or above
  • Possess minimum 7 years' experience in customer service field, with at least 3 years at a service leader or supervisory position
  • Able to work independently under high pressure
  • Customer-oriented with excellent communication and interpersonal skills
  • Comprehensive understanding of the latest news and trends of luxury retail industry will be an advantage
  • Willing to wear uniform and work on shift and overtime
  • Excellent command of spoken English, Cantonese and Mandarin
  • Proficient in MS Excel, Word and Power Point

Information collected is for this recruitment and selection only, data are protected against unauthorized access. Applicants not hearing from us within four weeks from the date of advertisement may consider their applications unsuccessful.  All documents and personal data of unsuccessful applicants will be destroyed once the post is filled.