Job Description

Position: Customer Relations Officer
Location: Hong Kong
Job Ref. No.: HK-CP-CRO-HKL


  • Manage the VIP Lounge in LANDMARK and to provide premium customer services to tenants and VIP customers
  • Answer VIP customers’ enquiries and handle complaints in a professional manner
  • Support and assist the company’s CRM and marketing activities


  • Form 7 or above qualification
  • Possess  minimum 2 years’ experience in luxury hotels/hospitality industry
  • Pleasant and out-going personality, strong customer service and inter-personal skills
  • Willingness to wear uniform and work on shift and overtime
  • Fluency in written and spoken English and Chinese (including Cantonese and Putonghua), with knowledge of Japanese and French an advantage
  • Hands on experience in MS Word, Excel, etc

Information collected is for this recruitment and selection only, data are protected against unauthorized access. Applicants not hearing from us within four weeks from the date of advertisement may consider their applications unsuccessful.  All documents and personal data of unsuccessful applicants will be destroyed once the post is filled.